Shipping policy
Last updated: August 2026
1. Order Processing Orders are processed within 1–3 business days (Monday to Friday, excluding South African public holidays). You will receive a confirmation email once your order has been dispatched.
2. Delivery Areas We currently deliver within South Africa. For international enquiries, please contact us directly at salutheureux@gmail.com.
3. Shipping Rates & Estimated Delivery Times
- Free standard delivery: On all orders over R700
- Standard delivery (Gauteng): Calculated at checkout — typically 2–4 business days
- Standard delivery (nationwide): Calculated at checkout — typically 3–7 business days
- Bulky or custom items (steelwork, furniture): Delivery is quote-based. We will contact you within 1 business day with a delivery quote before dispatch.
Free shipping applies to standard deliveries only and excludes bulky or custom fabrication orders.
4. Digital Products Digital products are delivered instantly via email upon payment confirmation. No physical shipping applies.
5. Click & Collect Collection from our Vereeniging, Gauteng location is available by appointment. Contact us via WhatsApp on +27 76 482 1570 to arrange.
6. Tracking Where available, a tracking number will be provided once your order has been dispatched.
7. Delays We are not responsible for delays caused by courier services, weather, or circumstances beyond our control. We will always communicate proactively if a delay is anticipated.
8. Damaged or Lost Parcels If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at salutheureux@gmail.com with your order number and photos (if applicable).