Refund policy

Last updated: August 2026

We want you to be completely satisfied with your purchase from Salut Heureux. Please read this policy carefully before placing your order.

1. Our Commitment We comply with the Consumer Protection Act 68 of 2008 (CPA), which gives South African consumers the right to return goods under certain conditions.

2. Physical Goods — Standard Returns

  • You may return most physical items within 10 business days of receipt, provided the item is unused, in its original condition, and in original packaging.
  • To initiate a return, contact us at salutheureux@gmail.com or WhatsApp +27 69 109 6553 with your order number and reason for return.
  • Once we receive and inspect the returned item, we will notify you of approval or rejection within 3 business days.
  • Approved refunds will be processed within 7 business days via your original payment method.

3. Return Shipping Costs

  • If the item is defective, damaged, or incorrectly supplied, we will cover the return shipping cost.
  • If you are returning an item for any other reason (e.g. change of mind), the return shipping cost is your responsibility.

4. Refurbished Furniture

  • All refurbished furniture items are sold as described. Photos and condition notes are provided at the time of listing.
  • Returns are accepted within 10 business days if the item significantly differs from its description.
  • We do not accept returns for change of mind on large or bulky furniture items once delivered.

5. Custom & Fabrication Orders (Steelwork)

  • Custom fabrication orders are made to specification and are non-refundable once production has commenced.
  • If a deposit has been paid and production has not yet started, cancellations may be considered at our discretion.
  • Defective or incorrectly fabricated items will be remedied at no cost to you.

6. Digital Products

  • All digital product sales are final.
  • Refunds are only issued if the file is faulty, corrupted, or not as described.
  • To request a refund on a digital product, contact us within 48 hours of purchase with proof of the issue.

7. Branded Lifestyle Goods (Print-on-Demand)

  • As these items are produced on demand, we do not accept returns for change of mind or incorrect size selection.
  • If an item arrives damaged or with a print defect, contact us within 5 business days with photos and we will arrange a replacement or refund.

8. Exchanges

  • We offer exchanges on eligible physical goods subject to stock availability.
  • Contact us to confirm availability before returning an item for exchange.

9. Non-Returnable Items The following items cannot be returned:

  • Digital downloads (unless faulty)
  • Custom fabrication orders (once in production)
  • Items that have been used, washed, or altered
  • Items returned without original packaging

10. Contact Us To initiate a return or refund, please contact: 📧 salutheureux@gmail.com 📞 +27 76 482 1570 22 Elizabeth Street, Homer, Vereeniging, South Africa