Returns and Refunds

We stand behind the quality of our products and want you to be satisfied with your purchase. Please read our returns policy carefully as it differs by product type.

Digital Products

Due to the nature of digital downloads, we do not offer refunds once a file has been accessed or downloaded. If you experience a technical issue with your download link, please contact us within 7 days of purchase and we will resolve it promptly.

Branded Lifestyle Products (Print-on-Demand)

If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of receiving your order with clear photographs. We will arrange a replacement or refund at no cost to you.

We do not accept returns for change of mind on print-on-demand products, as each item is produced specifically for your order.

Refurbished Furniture

Each furniture item is described honestly, including its condition, dimensions, materials and any defects. Please read the full product description and review all photographs before purchasing.

Returns are accepted within 7 days if the item is significantly different from its description. The item must be returned in the same condition it was received. Return transport costs are the responsibility of the buyer unless the fault is ours.

Steelwork and Custom Fabrication

Custom-fabricated steel products are made to your specifications and cannot be returned unless there is a manufacturing defect or the product does not match the agreed specification. Any defects must be reported within 7 days of collection or delivery.