Frequently Asked Questions

Orders and Payment

What payment methods do you accept?

We accept all major credit and debit cards, EFT, and other payment methods available at checkout. All transactions are processed securely.

Can I change or cancel my order after placing it?

Please contact us as soon as possible via WhatsApp or email. We will do our best to accommodate changes, but orders that have already entered production or been dispatched cannot be changed.

Digital Products

How do I receive my digital product?

You will receive a download link by email immediately after your payment is confirmed. Please check your spam or junk folder if you do not see it within a few minutes.

What file formats are used?

Formats vary by product and are listed on each product page. Common formats include PDF, DOCX, XLSX, PNG and ZIP.

Can I get a refund on a digital product?

Due to the nature of digital downloads, we do not offer refunds once a file has been downloaded. Please read the product description carefully before purchasing. If you experience a technical issue with your download, contact us and we will assist.

Shipping and Delivery

Do you deliver nationwide?

We deliver within Gauteng and can arrange delivery to other provinces on request. Bulky items such as furniture and steelwork are quoted individually — please contact us before ordering if you are outside Gauteng.

How long does delivery take?

Delivery times vary by product type. Digital products are instant. Branded print-on-demand products typically take 5–10 business days. Refurbished furniture and steelwork lead times are confirmed at the time of order or quote.

Custom Orders

How do I request a custom steel or furniture product?

Use our Request a Quote page. Provide as much detail as possible about your requirements and we will respond with a quote within 2 business days.

Do you require a deposit for custom orders?

Yes. A deposit is required before production begins on custom orders. The deposit amount and payment terms are confirmed in your quote.

Still have a question?

Contact us via WhatsApp or email us at salutheureux@gmail.com.